• Common Problems
 • Printing Music
 • Playback Lesson Midi Files
 • Guitar Tuner
 • Listening to Riffs
 • Scorch
 • Transposition & Parts Requests

Common Problems
The three most likely causes of any problems you are having with the files on our site are :

1. You haven't got the latest copy of adobe (see Printing Music below.)
2. You have a pop-up/ad blocker switched on - this prevents pop up windows from loading, and our files load in a pop up window. Please switch ad blockers off when visiting 8notes.com
3. You have disabled your cookies. If you are a subscriber to the site, you will need to have cookies enabled to be able to login and access our members only files.

	Printing Music Acrobat PDF files are an industry standard for high quality printable documents from the web. They are available to 8notes members only. The Reader is a browser plug-in and is available from Adobe. To view a score in Acrobat Reader, login as a member, then simply click on the 'PDF' icon next to the piece name. If you have any problems using the Reader, please ensure you have the latest version, by following the link above. Non-members may print the GIF images directly from the browser. Open the Gif/Midi Option next to the piece name and the Gif Image will appear in a new window. Use File > Print to print the entire screen, or right click on the image and choose 'Print Picture'. Viewers with Internet Explorer 6 can click the print icon that appears when hovering over the image. The same method is recommended for printing the various Riffs and Lessons on the site. Here, the File > Print Option will ensure you print out all the information on the page. Sibelius files are currently not available for printing.
	Midi Files Various parts of 8notes.com use midi files to playback sound. These include the Guitar Tuner, the Instrument Lessons, and for the midi file accompanying each piece (click on the Midi Tab near the top of the piece page. To listen to midi files you need a Midi Player such as Windows Media Player. The midi files play 'in the background' and should load automatically. As they are only small this should take 10 seconds or less. A common reason for midi files to be inaudiable is: the mute button is on - on windows double click the speaker icon and ensure not of the 'mute' boxes are checked.
	Listing to Riffs To listen to the Riffs on 8notes.com you will need the Flash plug-in. This again is an industry standard and is a must for all modern-day web surfers. If you have the latest version of Flash, available from here, the riffs should load in automatically. Some riffs are upto 120k+ in size, so if you have a poor connection you may have to wait upto a minute or even longer before the Flash file loads in. On a standard 56K modem, however, most riffs should take 10-20 seconds. The good news is that once you've loaded a file once, it will remain cached in your browser, so the next time you visit it will load in instantly. Again, the Flash files (.swf) are 'public' and techies will be able to find them, but we do not encourage separate download of Flash files as they consume our server resources.
	Scorch Files If you can't see the music on our 'Scorch' pages, you probably need the free Scorch plug-in from Sibelius. It is totally free and takes only a few seconds to download from here. It is an impressive piece of technology, which allows you to follow the music as it plays, stop and start the music from any point, and best of all transpose the entire score instantly. This is great if you want to try out a piece in a different register. The one drawback of the Sibelius files on 8notes.com are that they are not printable. If you want to print out different transpositions of pieces on the site you'll need to put in a request from the score info page - that's one of the benefits of subscribing.
	Transposition & Parts Requests Subscribers can request new parts, transpositions and even new versions (for different instruments) of many of the pieces on the site. This is not available for all pieces - in some cases the piece we host is a public domain score and we do not have the original copy to edit or adapt. In other cases we only offer the chord progression or riff lesson and so cannot offer a full score to transpose or make parts from. In all other cases we will do our best to fulfill your request. Most parts and transposition requests will be made within 48 hours, but due to time constraints it is not always possible to fulfill every request, particularly concerning new versions/arrangements of pieces which can be very time consuming. If you put in a request and have not heard anything do feel free to contact us again to check the situation.

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