I received an email stating that my subscription was going to be renewed in a few days. As I only used this website once or twice in the past year, I logged in and pressed the cancel button. The next page loaded with the following message:
"Thank you. Your subscription has been cancelled. You will not be charged again."
On the 7th of February I received a message stating my subscription had been renewed??
On checking my account it appears that my subscription is still as active? How is this possible as I cancelled it shortly after receiving the email notification stating my subscription was up for renewal.
I suspect that your cancel button is not actually functioning correctly and doing what it is supposed to.
The browser I used was Google Chrome.
Can you please refund me the price of the annual subscription ($20.00), as I had no intention of continuing the subscription.
I have not accessed any content from this website for over a year.
Please also note your Money Back Guarantee, which states:
"We are so confident in our product that if you are at all unhappy with your subscription to 8notes.com, we will provide you with an unconditional, full, 100% refund, no quibbles. Refund requests should be sent to firstname.lastname@example.org".
Not that the above should apply to this scenario, as I had pressed the cancel button already and have been incorrectly charged.
I have sent multiple emails to email@example.com regarding this issue, but have yet to receive a reply.
I would appreciate a full refund ASAP.
Re: Cancelling subscription 13:04 on Wednesday, February 10, 2021